Refund Policy
Last Updated: December 16, 2024
Simple Promise: We want you to be completely satisfied with your CallSantaTonight experience. If you're not happy, we'll make it right within 24 hours of purchase.
24-Hour Refund Window
We offer a full refund if you request it within 24 hours of purchase, subject to the conditions below.
Eligibility Requirements
To be eligible for a refund, you must meet ALL of the following conditions:
- Timeframe: Refund request must be made within 24 hours of your purchase
- Unused Link: Your call link must NOT have been used or accessed
- Valid Reason: Provide a brief reason for your refund request
Important: Once you use your call link and start a video call with Santa, the service is considered delivered and refunds are no longer available. Please ensure everything is working properly before using your link!
How to Request a Refund
Requesting a refund is simple and straightforward:
- Email us: Send an email to a@sstude.com
- Subject line: "Refund Request - [Your Order ID]"
- Include:
- Your order/transaction ID (from confirmation email)
- Email address used for purchase
- Brief reason for refund request
- Confirmation that call link has NOT been used
- We'll respond: Within 12-24 hours during business days
Processing Timeline
Refund approval: We aim to process approved refund requests within 1-2 business days.
Payment return: Once approved, your refund will be processed through our payment provider (Paddle). Depending on your bank or payment method, it may take 5-10 business days for the funds to appear in your account.
Non-Refundable Situations
Refunds are NOT available in the following cases:
- More than 24 hours have passed since purchase
- The call link has been accessed or used
- Technical issues on your end (incompatible device, poor internet connection, etc.) that prevent the call from working (We'll work with you to resolve these issues instead!)
- Dissatisfaction after completing the call
Technical Issues? If you're experiencing technical problems, please contact us BEFORE using your link. We're happy to help troubleshoot and ensure everything works perfectly! Check our
Parent's Guide for troubleshooting tips.
Our Commitment
At CallSantaTonight, we're committed to:
- ✅ Transparency: Clear, honest refund policies with no hidden terms
- ✅ Fairness: Treating every refund request with care and consideration
- ✅ Support: Helping resolve technical issues before resorting to refunds
- ✅ Communication: Responding to all refund requests promptly
Questions About Refunds?
If you have questions about our refund policy or need clarification, please don't hesitate to reach out. We're here to help!
Related Policies
For more information about our service, please review:
Note: This refund policy is part of our Terms & Conditions. By purchasing our service, you agree to these refund terms.