Privacy Policy

Last Updated: December 16, 2025

At CallSantaTonight, your family's privacy and security are our highest priorities. This Privacy Policy explains what information we collect, how we use it, and your rights. We've written this in plain language so it's easy to understand.

1. Introduction

CallSantaTonight (operated by P/E Akim Khalilov) is committed to protecting your privacy. This policy explains how we handle your information when you use our service to provide personalized video calls with Santa Claus for your children.

We comply with:

• COPPA (Children's Online Privacy Protection Act) - US federal law protecting children's privacy
• GDPR (General Data Protection Regulation) - European Union privacy law
• CCPA (California Consumer Privacy Act) - California state privacy law
• General best practices for data protection and privacy

2. Information We Collect

We believe in collecting only what's necessary to provide a magical experience. Here's what we collect and why:

Information You Provide Directly

Contact Information

• Your email address - So we can send you the call link, order confirmation, and support messages
• Paddle customer ID - A unique identifier from our payment processor for managing your purchase

Personalization Information

To make Santa's call magical and personal, we collect:

• Your child's name - So Santa can greet them personally
• Your child's age - To tailor the conversation appropriately
• Interests and hobbies - So Santa can talk about things your child loves
• Gift hints - Information about gifts your child will receive, so Santa can mention them during the call

Optional: You’re free not to share any of this. The call (and the magic) will still work.

Payment Information

• Payment processing is handled entirely by Paddle, our secure payment processor
• We never see or store your credit card number, CVV, or banking details
• We only receive a transaction ID and confirmation that payment was successful

Information Collected Automatically

Technical Information

When you visit our website or use our service, we automatically collect:

• Device information - Type of device (phone, tablet, computer), operating system, browser type
• IP address - Your internet protocol address for security and approximate location (city/country level only)
• Usage data - Pages visited, time spent, clicks (to improve our website)
• Cookies - Small files stored on your device (see "Cookies" section below)

What We DON'T Collect

To be clear, we do NOT collect or record:

• Video or audio from your calls with Santa
• Screenshots or images from the call
• Precise geolocation (we never track your exact location)
• Social security numbers, government IDs, or sensitive personal data
• Information from other websites or apps

3. How We Use Your Information

We use the information we collect only for these specific purposes:

Providing the Service

• Sending you the unique call link after purchase
• Personalizing Santa's conversation based on the information you provided
• Processing your payment through Paddle
• Delivering your call experience

Customer Support

• Responding to your questions and support requests
• Troubleshooting technical issues
• Processing refund requests

Referral Program

• Generating and managing your unique referral link
• Tracking when friends use your link (to provide them with free minutes)
• Sending you notifications about successful referrals

Improving Our Service

• Analyzing usage patterns to make our website and calls better
• Understanding technical issues and fixing bugs
• Testing new features and improvements

Legal & Security

• Complying with legal obligations
• Preventing fraud and abuse
• Protecting our rights and the safety of our users

4. Children's Privacy (COPPA Compliance)

CallSantaTonight is a service designed for children, and we take our responsibilities under the Children's Online Privacy Protection Act (COPPA) very seriously.

Parental Consent

We obtain verifiable parental consent before collecting any information about children under 13. This consent happens when you:

1. Make a purchase as a parent or legal guardian (you must be 18+ to buy)
2. Provide your child's information for personalization
3. Agree to our Terms and Privacy Policy during checkout

What We Collect About Children

We only collect the minimum information needed to personalize the call:

• Child's first name
• Age (to tailor conversation)
• Interests and hobbies
• Gift hints (what presents they're getting)

We do NOT collect:

• Child's full name or last name
• Child's photos or videos
• Child's location or address
• Child's phone number or email
• Child's social security number or ID

Parental Rights

As a parent or guardian, you have the right to:

• Review the information we've collected about your child
• Delete your child's information at any time
• Refuse further collection (though this may prevent use of the service)
• Withdraw consent by emailing us at a@sstude.com

No Video or Audio Recording

The video call with Santa happens in real-time through a live stream. We do NOT record, store, or save any video or audio from the call. This means:

• No images or recordings of your child are ever captured
• The conversation is completely private
• Once the call ends, nothing is saved

5. Data Retention & Storage

How Long We Keep Your Information

We keep different types of information for different periods:

• Email & Customer ID - Retained to support the referral program and future purchases. Deleted within 30 days upon request.
• Child's personalization data - Retained only for the duration needed to deliver your call, then deleted within 7 days unless you request earlier deletion.
• Payment records - Transaction IDs kept for 7 years for tax and accounting purposes (legal requirement). Actual payment details stored by Paddle per their policies.
• Support emails - Kept for up to 2 years to help with ongoing customer service.
• Usage analytics - Anonymized and aggregated data kept indefinitely to improve our service.

Requesting Deletion

You can request deletion of your data at any time by emailing a@sstude.com. We'll delete your information within 30 days, except where we're legally required to retain it (like tax records).

6. Your Privacy Rights

For California Residents (CCPA)

If you're a California resident, you have these additional rights:

For European Union Residents (GDPR)

If you're in the EU/EEA, you have these rights under GDPR:

How to Exercise Your Rights

To exercise any of these rights, email us at a@sstude.com with:

• Your name and email address used for your order
• The specific right you want to exercise
• Any relevant details (like what data you want to see or delete)

We'll respond within 30 days (or as required by applicable law).

7. Cookies & Tracking

What are Cookies?

Cookies are small text files stored on your device that help websites remember information about your visit.

How We Use Cookies

CallSantaTonight uses cookies for:

• Essential cookies - Required for the website to function (like keeping you logged in during checkout). These can't be disabled.
• Analytics cookies - Help us understand how people use our site so we can improve it (e.g., Google Analytics).
• Preference cookies - Remember your settings and choices.

We do NOT use:

• Advertising cookies or third-party ad trackers
• Social media tracking pixels
• Cross-site tracking

Managing Cookies

You can control cookies through your browser settings:

• Chrome: Settings → Privacy and Security → Cookies
• Safari: Preferences → Privacy → Cookies and Website Data
• Firefox: Options → Privacy & Security → Cookies

Note: Blocking essential cookies may prevent you from using some features of our website.

8. Third-Party Services

To provide our service, we work with trusted third-party companies. Here's who they are and what they do:

Paddle (Payment Processing)

• What they do: Process your payment securely
• What they receive: Your payment information, email, billing address
• Their policy: Paddle Privacy Policy

HeyGen (Video Streaming)

• What they do: Provide the AI technology and video streaming infrastructure for Santa calls
• What they receive: Technical data needed to deliver the video stream (no personal information)
• Their policy: HeyGen Privacy Policy

Hosting & Infrastructure

We use cloud hosting services to run our website and store data securely. These providers have enterprise-grade security and comply with international privacy standards.

9. Data Security

We take security seriously and use industry-standard measures to protect your information:

Technical Safeguards

• Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest
• Secure servers: Data stored on protected servers with restricted access
• Regular security updates: We keep our systems patched and up-to-date
• Access controls: Only authorized personnel can access personal data, and only when necessary

Organizational Safeguards

• Minimal data collection (we only collect what's needed)
• Regular security training
• Incident response procedures
• Regular privacy and security audits

In case of a data breach: If we ever experience a security incident that affects your personal information, we'll notify you promptly via email and take steps to minimize harm. We'll also notify relevant authorities as required by law.

10. International Data Transfers

CallSantaTonight operates globally, and your information may be transferred to and stored in countries outside your own. When we transfer data internationally, we ensure it's protected by:

• Using services that comply with international privacy frameworks (like EU-US Data Privacy Framework for GDPR compliance)
• Requiring our partners to maintain equivalent security and privacy standards
• Using encryption and secure transfer methods

If you're in the EU and your data is transferred outside the EEA, we ensure adequate protection through approved mechanisms like Standard Contractual Clauses.

11. Marketing & Communications

We will only send you emails that are directly related to your purchase:

• Order confirmation with your call link
• Support responses to your questions
• Referral program updates (if you participate)
• Critical service updates or security alerts

We do NOT send:

• Marketing emails or promotional offers (unless you specifically opt in)
• Newsletters (unless you subscribe)
• Third-party advertisements

You can unsubscribe from non-essential emails by clicking the "Unsubscribe" link at the bottom of any email or by contacting us at a@sstude.com.

12. Links to Other Websites

Our website may contain links to third-party websites (like Paddle's payment page or our social media). This Privacy Policy only applies to CallSantaTonight. When you click on third-party links, you'll be subject to their privacy policies, which we encourage you to read.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We'll update the "Last Updated" date at the top of this page
• For significant changes, we'll email you at the address associated with your order
• We'll post a notice on our website
• Your continued use of the service after changes means you accept the updated policy

We encourage you to review this policy periodically.

14. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us:

Complaints & Regulatory Authorities

If you believe we've mishandled your personal data, you have the right to file a complaint with a data protection authority:

• EU residents: Contact your local Data Protection Authority (DPA) - Find your DPA
• California residents: Contact the California Attorney General's Office
• All users: We encourage you to contact us first so we can address your concerns directly